When's my Old Navy return deadline?
Calculate, check and get a reminder of when you can still return something!
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- Items must be unwashed and unworn; final sale and Encore Market items can't be returned
- Premier (45 days) and All-Access (60 days) windows need you signed in online or your phone number in store; returns after day 30 get a Merchandise Return Card
- Holiday: bought Oct 15 to Dec 24, return through Jan 15 or 30 days, whichever is later (not third-party seller items)
- Mail returns of online orders are free for Encore members; $6 for nonmembers. Store purchases can't be returned by mail
- Kids' Guarantee: kids' clothing and shoes with a manufacturing defect can be returned in store within 1 year with a receipt
Policy last checked Oct 8, 2026.
ReturnBy is an independent tool and is not affiliated with any retailer. Return policies change — always confirm on the store's official site before returning.
Old Navy's return policy, in plain English
- In-store purchases: 30 days from purchase
- Online orders: 30 days from delivery
- Encore Premier member: +15 days
- Encore All-Access Cardmember: +30 days
Holiday shopping? Here's the 2026 deal
Bought Oct 15 – Dec 24, 2026: return by Jan 15, 2027.
The fine print
- Items must be unwashed and unworn; final sale and Encore Market items can't be returned
- Premier (45 days) and All-Access (60 days) windows need you signed in online or your phone number in store; returns after day 30 get a Merchandise Return Card
- Holiday: bought Oct 15 to Dec 24, return through Jan 15 or 30 days, whichever is later (not third-party seller items)
- Mail returns of online orders are free for Encore members; $6 for nonmembers. Store purchases can't be returned by mail
- Kids' Guarantee: kids' clothing and shoes with a manufacturing defect can be returned in store within 1 year with a receipt
Questions people ask about Old Navy returns
How long do I have to return something to Old Navy?
In-store purchases: 30 days from purchase.
Does Old Navy extend returns for the 2026 holidays?
Bought Oct 15 – Dec 24, 2026: return by Jan 15, 2027.
Do some Old Navy items have a different return window?
Online orders: 30 days from delivery.
Does Encore Premier member give more time to return to Old Navy?
Yes, 15 extra days.
Does Encore All-Access Cardmember give more time to return to Old Navy?
Yes, 30 extra days.
Do I need a receipt to return to Old Navy?
Kids' Guarantee: kids' clothing and shoes with a manufacturing defect can be returned in store within 1 year with a receip.
What can't be returned to Old Navy?
Items must be unwashed and unworn; final sale and Encore Market items can't be returne. Mail returns of online orders are free for Encore members; $6 for nonmembers. Store purchases can't be returned by mai.
Does the Old Navy return window start at purchase or delivery?
From delivery for: online orders. Other items count from the purchase date.
Where is Old Navy's official return policy?
On oldnavy.gap.com: https://oldnavy.gap.com/customerService/info.do?cid=82724&cs=return_policy_faq