When's my Macy's return deadline?
Calculate, check and get a reminder of when you can still return something!
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- Standard window is 30 days from purchase, or from delivery for online orders
- Mail returns are free for Star Rewards members; others pay $9.99 plus tax. In-store returns are free
- Final sale: Last Act, food, live plants, gourmet gifts, gift cards, altered or personalized items
- Furniture and mattresses carry 15% restocking fees; mattresses also have a $99 pickup fee
- Dyson and Mac Duggal items are excluded from the holiday extension
Policy last checked Oct 8, 2026.
ReturnBy is an independent tool and is not affiliated with any retailer. Return policies change — always confirm on the store's official site before returning.
Macy's's return policy, in plain English
- Most items: 30 days from purchase
- Fine jewelry & watches: 30 days from delivery
- Furniture (scheduled delivery): 3 days from delivery
- Mattresses: 120 days from delivery
- Area rugs: 30 days from delivery
- Burberry: 14 days from purchase
Holiday shopping? Here's the 2026 deal
Bought Oct 5 – Dec 31, 2026: return by Jan 31, 2027. Applies to: most items, fine jewelry & watches.
The fine print
- Standard window is 30 days from purchase, or from delivery for online orders
- Mail returns are free for Star Rewards members; others pay $9.99 plus tax. In-store returns are free
- Final sale: Last Act, food, live plants, gourmet gifts, gift cards, altered or personalized items
- Furniture and mattresses carry 15% restocking fees; mattresses also have a $99 pickup fee
- Dyson and Mac Duggal items are excluded from the holiday extension
Questions people ask about Macy's returns
How long do I have to return something to Macy's?
Most items: 30 days from purchase.
Does Macy's extend returns for the 2026 holidays?
Bought Oct 5 – Dec 31, 2026: return by Jan 31, 2027. Applies to: most items, fine jewelry & watches.
Do some Macy's items have a different return window?
Fine jewelry & watches: 30 days from delivery. Furniture (scheduled delivery): 3 days from delivery. Mattresses: 120 days from delivery. Area rugs: 30 days from delivery. Burberry: 14 days from purchase.
What can't be returned to Macy's?
Final sale: Last Act, food, live plants, gourmet gifts, gift cards, altered or personalized item.
Does Macy's charge a return or restocking fee?
Furniture and mattresses carry 15% restocking fees; mattresses also have a $99 pickup fe.
Does the Macy's return window start at purchase or delivery?
From delivery for: fine jewelry & watches, furniture (scheduled delivery), mattresses, area rugs. Other items count from the purchase date.
Where is Macy's's official return policy?
On macys.com: https://www.macys.com/customer-service/articles/what-is-macys-return-policy